Deliver Excellence through Customer Service
HBKU is hosting a community class for working professionals on customer service titled “Deliver Excellence through Customer Service.” The class will strengthen participants’ knowledge of aftersales care among professionals in client-facing roles, with a particular focus on customer service. Course objectives include promoting an understanding of customer behavior, use of score software tools such as “RATER” and “NPS,” and the development of a toolkit of customer service techniques to promote a high level of client retention.
This event will be conducted in English.
All events are accurate at the time of publication, please double check with the event organiser for more information and updates.